Returns & Exchanges

Last updated: January 15, 2026

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your shoes, we offer a straightforward 30-day return and exchange policy.

Return Policy

You may return any unworn shoes in their original packaging within 30 days of delivery for a full refund. Items must be in their original condition — unworn, undamaged, with all original tags and packaging intact.

How to Initiate a Return

• Email us at returns@therunwear.com with your order number and reason for return.
• Our team will respond within 24 hours with a prepaid return shipping label (US orders) or return instructions (international orders).
• Pack your shoes securely in their original box and attach the return label.
• Drop off the package at your nearest carrier location.

Exchanges

Need a different size? We're happy to exchange your shoes for a different size at no additional cost. Simply follow the return process above and indicate the size you'd like instead. We'll ship the replacement as soon as we receive your return.

Refund Timeline

Once we receive your returned item, we'll inspect it and process your refund within 3–5 business days. Refunds are issued to the original payment method. Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Return Shipping Costs

• US orders: We provide a free prepaid return label.
• International orders: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@therunwear.com. We will arrange a free return and send you a replacement or full refund at no cost to you.

Non-Returnable Items

Items that have been worn, washed, altered, or damaged by the customer are not eligible for return or exchange. Items without original packaging or tags may also be declined.

Questions?

If you have any questions about our return policy, please contact us. We're always happy to help.